MCT8329A: Cannot communicate with MCT8329A via I2C

Hi team,

Customer is utilizing MCT8329A but cannot communicate with it at the first step.

They are using the MCU board to write I2C command to MCT8329's EEPROM: Start + targetID(110 0000)+ (0), but it fails to communicate at the 9th high signal of SCL, shown as,

I notice there is another thread in E2E of communication issue, shown here, https://e2e.ti.com/support/motor-drivers-group/motor-drivers/f/motor-drivers-forum/1215901/mct8329evm-i-couldn-t-start-communication/4616637?tisearch=e2e-sitesearch&keymatch=MCT8329#4616637

Not sure is there some address mismatch or some other issue? Pls kindly help on this.

Regards,

Xiaoying