DRV8308EVM: DRV8308EVM is not detecting hardware

HI,

we are planning to use DRV8308EVM for driving BLDC motor with hall sensor motor.(offline mode)

1. installed GUIComposerApp-0.1.0.setup-win_2.0.4 and gcruntime-2.0.4-windows-installer.exe ( even we tried with gcruntime-2.0.6-windows-installer.exe and gcruntime-7.1.0-windows-installer.exe ) as per user guide and ti e2e https://e2e.ti.com/support/motor-drivers-group/motor-drivers/f/motor-drivers-forum/964472/drv8308evm-gui-install

But  GUi is not detecting the hardware. even verified USB detected (TI FTDI drivers installed) ( even we are using CCS in this PC for C2000 micro controller)

2. i tried to open serial port in GUI but it allowing to open to it.

Please find the attached screen shot

Please guide us in step by step