MCT8316AEVM: Device not work, after write register value to EEPROM

Hi Team

MCT8316AEVM stopped working, after write register value to EEPROM for the first time.

Situation:

• Motors not turn by any control method, PWM, Analog, I2C. There no fault status.
  
• The values of EEPROM registers cannot be rewritten.
  After reboot and the EEPROM is read, the data before rewriting is seen.
• No error while writing EEPROM. I got this message.
  
• I don't know if it's related, but after turning on the power, ALARM and nFAULT blink.
  These LEDs turn off when  connect the USB. This phenomenon does not occur in PMCT8316AEVM.
  
  
  

I will send the register value (JSON file), which is loaded after power on the device.

e2e.ti.com/.../regs.zip

Question:

• Is there any way to solve this problem?
  
• The board has just arrived. Is it possible to exchange it if it is defective?