DRV8876: IC protection issue

Hi team,

Here's an issue from the customer may need your help:

Currently the customer are testing the protection function, blocking the motor, repeating the start-up test, and the device damage, IC surface blow-off. The power supply used is 24V 65W adapter. Is this likely to happen if this test is performed solely on the protection of the IC itself? Or need a separate protection circuit?

Could you help check this case? Thanks.

Best Regards,

Cherry