DRV2625EVM-CT: DRV2625EVM-CT or Haptic Control Software WIN10 Driver not working

Part Number:DRV2625EVM-CT

I have just received a DRV2625EVM-CT and installed the Haptic Control Software (V1.5.4).

I got the EVM to connect ONE(1) time.  When Ive tried again, I get a windows error that the device can not connect and may not be working.  I have tried uninstalling and reinstalling the software several times.

The EVM seems to work in demo mode and does enter GUI mode, albeit with the LEDS seemingly displaying a "F".

Any advise?