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DRV10983-Q1: DRV10983-Q1 not responding to speed command

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Part Number:DRV10983-Q1

Team,

A customer is using DRV10983-Q1 to spin a 24V, 35W motor. They used the same EVM for a 10W motor where everything is fine; but when they switch to this 35W motor, whether they use PWM or Analog motor, device doesn't respond to speed command for PWM <80% - motor will keep spinning at the 80% speed at lower duty cycles. Speed changes a little bit when PWM is between 80% and 100%.

I've attached the GUI setting.


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