DRV8889-Q1EVM: About USB conecction

I used the DRV8889-Q1 software to connect the PC and EVM via USB, but the EVM was not recognized.

I found E2E in a similar situation to me, and tried all the solutions written there, but it didn't work.

DRV8889-Q1EVM: USB 接続の問題に対する確認要求 - Motor drivers forum - Motor drivers - TI E2E サポート・フォーラム

Could you please help me?